Returns & Refunds
↩️ Returns & Refunds
We've built UnboXd on a simple promise: if it doesn't get the gasp, you don't keep it.
7-Day Easy Returns
You have 7 calendar days from delivery to request a return for any reason — change of mind, wrong fit, didn't match expectations. We just ask that the product is:
- ✅ In original packaging
- ✅ Unused and undamaged
- ✅ With all accessories and tags intact
Damaged or Wrong Product?
If your order arrived damaged or you received the wrong product:
- 📸 Send us a photo within 48 hours of delivery
- 📧 Email: heyunboxd@gmail.com or WhatsApp +91 98106 01174
- 🆓 We arrange free reverse pickup + replacement at zero cost to you
How to Request a Return
- Email us or WhatsApp within 7 days of delivery with your order number
- We'll arrange a free reverse pickup from your address
- Once the product reaches us and is inspected, your refund is processed within 5–7 working days
Refund Method
- 💳 Prepaid orders: Refunded to your original payment method
- 💵 COD orders: Refunded to a bank account you provide (we'll ask for details)
What can't be returned?
For hygiene & safety reasons, the following are non-returnable:
- Products that have been used or assembled (unless damaged on delivery)
- Items damaged due to misuse
- Products without original packaging
Still have questions?
Drop us a line — we're real humans, and we'll sort it out: heyunboxd@gmail.com